Some twelve months ago, BT migrated my account to a new internal system. During that migration, my account somehow went from a BT Option 3 (no download limit) account to a BT Broadband Classic (limited download) account. The result of this, was massive overcharging by BT.
Unable to get any satisfaction whatsoever from BT regarding this overpayment, I employed the ultimate attention getter, I stopped my standing order.
Eventually, and via Twitter of all places, a hitherto unknown part of BT, 'BT Care' stepped in and eventually started to sort out the mess.
Yes, I did indeed have a BT Option 3 account and not BT Broadband Classic. ''The fault is all ours, very sorry, we owe you (see below) blah blah blah.''
BT I can confirm that the credit of £560 has been added to your account. As we have produced a bill recently for £166.56 this amount has come off the credit that has been applied. This now leaves your account £393.44 in credit.
It was at this point, rather sagaciously, I stipulated that all further communication regarding my account be writing. The response below.
BT 24/02/2012 I have sent you a copy of the two bills that have made up the figure of £166.56 today, when these arrive you will see a complete breakdown of the charges that have been applied and how this figure has been reached.
These two bills I remind you, the purpose being, to gather the whole sorry mess and put this thing to bed, resolving the situation once and for all.
I don't think I need go further than to ask you to read a page from said bills, the relevant parts highlighted in red.
Yes, it takes some believing doesn't it?
